Friday, March 4, 2016

Great service is controlled by You

So, we've said our bit about service, promises and communication.

Now it's your turn.

Customers are in control of the service they receive.

It all stems from knowing what you want.  If you've got it clear in your own mind then you can communicate your needs far more concisely and directly than if you're thoughts are all over the place.

Think to a time when you bought a new pair of shoes.

The shop assistant does not instantly run to the storeroom and start brining back shoes.

They ask bunch of questions before moving away from the front counter.

These questions are purely for the purpose of providing the best service they can.

Great service starts with knowing what you want.

It's in your control.  Use that power wisely and you'll get great service every time.

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